Returns & Exchanges
HOLIDAY RETURN POLICY:
Most purchases made between November 1 and December 24 may be returned through January 25, 2019. Gift receipts are valid for store credit or merchandise exchange only.
Please review the Returns and Exchanges Policy below, and feel free to contact us for assistance. If something is not right with your order (i.e.: shipping error) please email us at: sales(at)lissatheshop.com, and we will do our best to make it right for you.Thank you!
Shipping address for Returns/Exchanges is:
LISSA the shop, LLC
11 Convent Road, #45
Convent Station, NJ 07961
What can be returned or exchanged?
- All Items are eligible for return/exchange/store credit within 30 days of receipt, unless marked "Final Sale". *See return eligibility chart below.
- All items must be returned in their original, unworn, unwashed/dry-cleaned, smoke and pet allergen free condition, with all original tags and accessories (such as belts, straps, brooches, buttons, etc.) attached.
- All returned or exchanged items will be inspected, and we reserve the right to deny or refuse a full refund based on the returned condition.
- Items that are clearly marked “Final Sale” are not returnable, regardless of receipt date. All of our items are new, with tags, and unworn. However some may be from our retail store and may have absorbed slight scents and/or signs of life from the store - but nothing a little bit of love won't take care of.
- Unfortunately, Gift Cards are not returnable or refundable for cash.
How does a return or exchange work?
Download our Returns & Exchanges Form here: Returns & Exchange Form
- For returns, please complete the return section and include the form in the return package. There is no need to contact us in advance for an RMA, etc., and there is no need to include any payment information -- your refund will automatically be credited back to the original source of payment. Unfortunately, we are not able to issue refunds in the form of cash or check.
- Please remember to let us know if the item you are returning was a gift. Returns for gift items are issued as store credit.
- For exchanges, please complete the return section, and specify in the exchange section which item(s) you would like in exchange. If the items you request in exchange are more expensive than the items you are returning, please complete the payment information section. Exchanges will be processed and sent out when we receive your package. If we are out of stock of the item you select for your exchange, a refund will be issued to the original form of payment. You will receive a confirmation email with the tracking number.
- If timing is critical for your exchange, please make a new purchase and send your item back as a return for refund. Let us know, and we will refund shipping on your exchange purchase! email: sales(at)lissatheshop.com
- If we receive items that do not fall within our specified criteria listed here, we will contact you at the email on your order. You will have 30 days to arrange pick up after which items will be considered abandoned and donated.
- We reserve the right to deduct up to 10% restocking fee from any return of items with free shipping.
- Exchanges will be shipped, free of charge (USPS Priority Mail) within 3 business days of receipt of the return item.
- Promotional savings will be deducted from refunds.
- Original and return shipping fees are non-refundable. We are not responsible for lost return packages, so shipping insurance and tracking are strongly encouraged.
- Refusing delivery is not an acceptable way to return an item. Refused packages will be treated as unauthorized returns and will be charged 20% restocking fee, plus double shipping, as the carrier charges us both ways.
- Of course, if the return or exchange is due to an error on our part (such as wrong item/size/color), we will pay all shipping costs related to your return or exchange.