Returns & Exchanges

Please review the Returns and Exchanges Policy below, and feel free to contact us for assistance.  If something is not right with your order (i.e.: shipping error) please contact us via email only at: sales(at)lissatheshop.com, and we will do our best to make it right for you. Thank you! 

Shipping address for Returns/Exchanges is:
LISSA the shop, LLC - RETURNS

11 Convent Road, #45
Morristown, NJ 07960

 *This is the street address of our U.S. Post Office Box that accepts USPS, FedEx & UPS deliveries. Should your shipper not recognize the address, please be confident that it is correct. 

Alternatively, our P.O. Box address (USPS only) is:
 LISSA the shop, LLC - RETURNS
 P.O. Box #45
 Convent Station, NJ 07961

What can be returned or exchanged?

  • All items are eligible for return/exchange/store credit within 14 days of receipt, unless marked "Final Sale" or Clearance. However, we are human and not exacting with the dates.❤️  *See return eligibility chart below.     
Regular and Sale priced items received within: *Clearance/Final Sale items are not eligible for return/refund.
14 days from receipt > Eligible for refund of purchase price.
14 - 21 days from receipt > Eligible for refund or store credit of purchase price, at our discretion.
21-28 days from receipt > Eligible for store credit only, with prior Return Authorization required via email. 
Up to 10% restocking fee may apply. 
28+ days from receipt > Not eligible for return for refund or store credit. Unauthorized returns will be refused
  • All items must be returned in their original salable condition: unworn, unwashed or dry-cleaned. Items/s must be free of stains, stretch marks, body markings, hair, smoke, perfumes and pet allergen free, with all original tags and accessories (such as belts, straps, brooches, buttons, etc.) attached. Item/s not in this condition will either incur a 10% cleaning & restocking fee or refused at our discretion.
  • All returned or exchanged items will be inspected and we reserve the right to deny or refuse a full refund based on the returned condition.
  • Items that are clearly marked 'Final Sale' are not returnable, regardless of receipt date. All of our items are new, with tags, and unworn. However some 'Final Sale' items may be from previous seasons and may have absorbed slight scents and/or signs of life from the store - but nothing a little bit of love won't take care of!
  • Gift Cards are not returnable or refundable for cash. 

 

How does a return or exchange work? 

**Download our Returns & Exchanges Form here: Returns & Exchange Form>**

  • Returns: please complete and include the Return Form that is included with your order in your return package. There is no need to contact us in advance for authorization and there is no need to include any payment information as your refund will automatically be credited back to the original source of payment, ie. credit card or store credit. We are not able to issue refunds in the form of cash or check.
  • Return labels: we are a small independent business and unable to offer free return labels. All shipping agents have websites where you can print your own return label from the comfort of your home. 
  • Gift returns: please remember to let us know on the Return Form if the item you are returning was a gift, and from whom, and include your own (recipient) email. Returns for gift items are issued as store credit to the recipient via email.
  • Exchanges: please complete and specify in the Exchange section which item(s) you would like in exchange. If the items you request in exchange are more expensive than the items you are returning, please complete the payment information section. Exchanges will be processed and sent out free of charge when we receive your package. If we are out of stock of the item you select for your exchange, a refund will be issued to the original form of payment.
  • We honor one exchange per order, after which a store credit will be issued. 
  • Buy One Get One (BOGO) style promotions are negated when there is a return, leaving one remaining item on order. 
  • Return/Exchange processing time: Please allow 1-2 weeks after we receive your return package for your return/exchange to be processed. A refund confirmation email will be sent out when your return has been processed.
  • If timing is critical for your exchange, please make a new purchase and send your item back as a return for refund.
  • Original (outbound) and return (inbound) third party shipping fees are non-refundable.
  • We are not responsible for lost return packages, so shipping insurance and tracking are strongly encouraged.
  • Promotional savings will be deducted from refunds.
  • We reserve the right to deduct up to a 10% restocking/credit card processing fees from returns of large quantity, or from high frequency returners. This fee can be avoided for refunds taken in the form of store credit. 
  • Failure to collect or refusing delivery is not an acceptable way to return an item. Abandoned and refused packages will be treated as unauthorized returns and will be charged a 10% restocking fee, plus actual shipping costs.
  • Of course, if the return or exchange is due to an error on our part (such as wrong item/size/color shipped), we will pay all shipping costs related to your return or exchange. Garment or sizing disappointments is not considered a shipping error.
  • If we receive return items in unacceptable condition, that do not fall within our specified criteria listed above, we reserve the right to deduct up to a 10% cleaning fee. If item is beyond need of regular cleaning, we will contact you at the email on your order. You will have 30 days to arrange pick up after which your items will be considered abandoned and donated. 

For customer service inquiries, please email us only at: sales@lissatheshop.com. Our social media platforms are for advertising only and not used for customer service assistance.