Returns & Exchanges

rev 7.23

Please review the Returns and Exchanges Policy below, and feel free to contact us for assistance.  If something is not right with your order
(i.e.: shipping error) please contact us via email only at: sales(at)lissatheshop.com, and we will do our best to make it right for you. 

Shipping address for returns via USPS is:
 LISSA the shop, LLC - RETURNS
 P.O. Box #45
 Convent Station, NJ 07961

Shipping address for Returns via UPS is:
LISSA the shop, LLC - RETURNS
11 Convent Road, #45
Morristown, NJ 07960

This is the street address of our U.S. Post Office Box that accepts UPS deliveries. Unfortunately, we are no longer able to accept FedEx return packages at this address. Should your shipper not recognize the address, please be confident that it is correct. 

 

What can be returned or exchanged?

  • All items are eligible for return/exchange/store credit within 15 days of receipt*, unless marked 'Final Sale' or 'Closeout'.
    *Delivery receipt date as recorded in tracking history.
  • Items that are marked 'Final Sale' are not returnable for refund or exchange, but can be returned within 15 days of receipt for Store Credit only. 
  • Items marked 'Closeout' are not returnable for refund, exchange or store credit - completely final. 
Regular and Sale priced items received within: *Clearance items are not eligible for refund.
15 days from receipt > Eligible for refund of purchase price.
16 - 21 days from receipt > Eligible for refund or store credit of purchase price, at our discretion.
22-27 days from receipt > Eligible for store credit of current sales price only, with prior Return Authorization required via email. 
Up to 10% restocking fee may apply. 
28+ days from receipt > Not eligible for return for refund or store credit. Unauthorized returns will be refused. 
  • All items must be returned in their original, unaltered and immediately salable condition: not worn, washed, ironed or dry-cleaned. Items/s must be free of all signs of interference, such as stains, stretch marks, body residue, hair, smoke, perfumes and pet hair, etc. - with all original tags (from our store) and accessories (such as belts, straps, brooches, buttons, etc.) attached. We appreciate when a bit of care is taken with the packaging of returns of brand new merchandise, so that they are received in good condition and not crumpled up. Item/s not in this condition will either incur up to a 10% cleaning and restocking fee or refused at our discretion.
  • All returned or exchanged items will be inspected and we reserve the right to deny or refuse a full refund based on the returned condition and/or evidence that the item was not purchased at our store.
  • Gift Cards are not returnable or refundable for cash. 

 

How does a return or exchange work? 

**Download our Return & Exchange Form here: Return & Exchange Form>**

  • Returns: please complete and include the Return & Exchange Form that is included with your order in your return package. There is no need to contact us in advance for authorization and there is no need to include any payment information for a return, as your refund will automatically be credited back to the original form of payment, ie. credit card and/or store credit. We are not able to issue refunds in the form of cash or check.
  • Return labels: as a small independent business, we are unable to offer free shipping labels for returns. You are responsible for the costs associated with shipping back your return/exchange. However, if you are requesting an exchange, the shipment of the exchanged item back to you is free. All shipping agents have websites where you can print your own return label from the comfort of your home. *Return packages received with Postage Due, will have that balance deducted from their refund. 
  • Gift returns: please remember to let us know on the Return & Exchange Form if the item you are returning was a gift, and include your own (recipient) email - without this information the return will get irrevocably processed to the purchaser. Returns for gift items are issued as store credit only, sent to the gift recipient via email. No exchanges on gift orders.
  • Exchanges: please complete and specify in the 'B) Exchange Item' section which item(s) you would like in exchange. If the items you request in exchange are more expensive than the items you are returning, please complete the payment information section. Exchanges will be processed and sent out free of charge when we receive your package. If we are out of stock of the item you select for your exchange, a refund will be issued to the original form of payment.
  • We honor one exchange per order. When returning an exchanged item, a store credit will be issued. 
  • Buy One Get One (BOGO) style promotions are negated when there is a return, leaving one remaining item on order. 
  • Return/Exchange processing time: Please allow 1-2 weeks after we receive your return package for your return/exchange to be processed. A refund confirmation email will be sent out when your return has been processed.
  • If timing is critical for your exchange, please make a new purchase and send your item back as a return for refund.
  • Shipping fees: Original (outbound) and return (inbound) third party shipping fees are non-refundable.
  • We are not responsible for lost return packages from our customers, so shipping insurance and tracking are strongly encouraged.
  • Promotional savings will be deducted from refunds.
  • We reserve the right to deduct up to a 10% processing and restocking fee from any large volume and/or complete return that has received free outbound shipping, and from customers with an excessive return history. *This fee can be avoided for refunds taken in the form of store credit. Please indicate choice on Return & Exchange Form with your return.
  • Unauthorized Returns: A return received beyond 28 days of receipt, without prior authorization, is considered an Unauthorized Return and will be refused and will be either returned to sender or held for 30 days for sender to arrange return delivery. After 30 days hold, items will be considered abandoned and will be donated.  
  • Failure to collect or refusing delivery is not an acceptable way to return an item. Packages refused in this manner will be charged a 10% restocking fee plus actual shipping costs.
  • Of course, if the return or exchange is due to an error on our part (such as wrong item/size/color shipped), we will pay all shipping costs related to your return or exchange. Garment or sizing disappointments is not considered a shipping error.
  • If we receive return items in unacceptable condition, that do not fall within our specified criteria listed above, we reserve the right to deduct up to a 10% cleaning and restocking fee. If item is beyond need of regular cleaning, we will contact you at the email on your order. You will have 30 days to arrange pick up after which your items will be considered abandoned and donated.