Chalet clothing is meant to be worn loose and relaxed. Items pictured are a size small on a size 6 dress form.
Due to variances in lighting and computer settings, colors may appear slightly different on screen than the actual garment. The photographs of our garments are color balanced for daylight (sunshine) conditions.
All our shipments originate from our own inventory in New Jersey, we do not use drop shipping.
Orders generally ship on the next working business day (M-F), however orders placed on a weekday before 1pm Eastern Time may ship on the same day.
Once your order ships, you will receive an e-mail that will include the tracking number. Please retain this information until you have received your items.
*For customer service inquiries, please email us only at: email@example.com.Our social media platforms are for advertising only and not used for customer service assistance.
USPS Priority Shipping (all 50 States)
Free for orders $149 and up, $6.99 otherwise, regardless of destination in the U.S. (including Alaska & Hawaii).
Your package will typically reach USPS the next business day after you place your order, and Priority Mail normally takes 2-3 business days to most locations.
**Please expect additional delays in unusual circumstances, e.g. supply chain uncertainty, holidays, postal strike, etc.
Shipping to Canada
Orders of any size can be shipped to Canada, however only orders of $350 or less are eligible for flat rate Canadian Economy Shipping/USPS/Canada Post. Orders above $350 must be shipped via Canadian Premium Shipping/UPS.
*Please note that orders to Canada are subject to government taxes; Provincial Sales Tax (PST) and Goods and Services Tax (GST). This is out of our control. While sellers from outside of Canada, like us, do not collect these taxes directly, shipping carriers (UPS, FedEx, Canada Post) typically do and forward the money directly to the Canadian government. Please take this into consideration when placing your order.
Canadian Economy Shipping:
$19.99 flat rate to anywhere in Canada, for orders up to $350.
Expect 1-2 weeks, regardless of destination in Canada.
Orders will ship USPS/Canada Post.
Please note that it is not possible to request "Signature Required" via USPS/Canada Post, so we strongly recommend that you only use Canadian Economy Shipping if you are certain that your package can be received by a trusted person (such as at a business address) or left in a safe place (such as a P.O. Box).
Please note that we cannot be held responsible if Canada Post tracking shows that your package has been delivered to you, but was then stolen from you because it could not be left in a safe place.
Canadian Premium Shipping:
$49.99 flat rate to anywhere in Canada. Optional for orders of any size and required for orders valued at $350+.
Expect 2-7 days, regardless of destination in Canada.
Orders will ship via UPS with Signature Required.
Express shipping is not available to Canada. Please expect additional border crossing delays in unusual circumstances, e.g. holidays, postal strike, etc.
Shipping to Other Countries
Unfortunately, we are not able not ship outside of the U.S. and Canada.
SIGNATURE REQUIRED - Offered Free of Charge
We reserve the right to ship viaSignature Required when we feel necessary to ensure the safe delivery of your package. To check if your USPS package has been sent Signature Required, check under Product Information in your tracking.
To help you manage the safe receipt of your order, we offer the option to ship with FREE Signature Required status (no extra charge in the U.S., Canadian Premium Shipping to Canada). Should you live in an area with a possibility of delivery misshaps, we expect that you will take advantage of this extra level of security offered to you free of charge. You can opt-in to Signature Required during checkout by selecting it as a shipping option.
If you are unable to sign for your package, you will receive a delivery attempt slip from USPS. With this slip you can pick up your package at your local post office or you can sign the slip and leave for the postmaster, allowing them to release the package at your address.You can request re-delivery online through the USPS website: Request Redelivery, or by calling your local post office with the tracking number.
For orders of $500 or below, including Canadian Economy Shipping, the carrier's delivery confirmation shall serve as our proof that your order has been successfully delivered to you. Unfortunately, we are unable to accept responsibility for missing or lost packages after they have been delivered.
However, you may always request to have your order shipped with 'Signature Required' (no extra charge in the U.S., Canadian Premium Shipping to Canada), in particular if you feel your package would not be left in a safe place otherwise; please check the appropriate box at checkout (U.S.) or select Canadian Premium Shipping (Canada).
In order to help you manage the delivery of your package, you will receive three e-mails from us: 1. the initial shipping confirmation (which contains your tracking number); 2. a notification when your package is out for delivery; and 3. a notification when your package has been delivered.
Should the unforeseen event occur that your package shows delivered with USPS tracking yet you have not received it, please click herefor more information.
Shipping & Delivery Errors
Please check the address you enter on your order carefully, as shipping labels are generated directly from the shipping address entered on your order. Unfortunately, we must charge shipping & delivery errors to your account unless they were caused by us.
Shipping & Delivery errors include returned packages due to customer entered incorrect/incomplete address, address change, failed delivery, refusal by customer, and unclaimed by customer.
Orders Returned To Sender will be cancelled and refunded - minus all actual shipping costs - after the second attempt of delivery.
Refusing delivery is not an acceptable way to return an item. Refused packages will be treated as unauthorized returns and will be charged a 20% restocking fee, plus actual shipping costs.
Unclaimed Packages not claimed within seven (7) days of the first delivery attempt are considered delivered, unless they are being returned to us by the carrier in a timely manner.