Frequently Asked Questions

Can I make a change or cancel my order? 

If you need to change or cancel your order, please contact us immediately at: sales(at)lissatheshop.com.  We work fast so the sooner the better. Once your order has been processed we unfortunately are unable to make any changes.

Can I add something to my recent order?

Unfortunately we cannot add items to an existing order. Please place a new order for the item and contact us at: sales(at)lissatheshop.com so we can combine shipping and refund any shipping cost from your additional order. 

Why was my item/order canceled?

It is rare, but in the unlikely event that an item from your order suddenly becomes out of stock and is no longer available, you will be refunded and emailed a confirmation. Additional items from your order will still be shipped to you. 

We reserve the right to refuse service, and occasionally we have to cancel complete orders due to payment or processing issues, excessive returns, fraud suspicion, etc. 

Do you offer 'Signature Required'?

We offer FREE Signature Required as a shipping option. During the checkout process, you can select the WITH SHIPPING REQUIRED option as an added measure for the safe delivery of your package. We encourage and expect that this option be taken if there is any history or suspicion that your package may not delivered to you safely. 

We reserve the right to ship 'Signature Required' on high value orders, during heavy delivery periods when theft is at a high, or to certain areas/zip codes where theft of delivered packages has occurred. 

Why do you not charge any sales tax anywhere in the U.S.?

Our business is incorporated and located in New Jersey, and the State of New Jersey does not charge sales tax on apparel.  All our business assets, including all of our inventory, are located in New Jersey; as we do not maintain a presence, or provide services out of, any other state, we do not charge sales tax in any other state either. 

Based on the June 21, 2018 U.S. Supreme Court Ruling, we expect to be required to charge sales tax in some states going forward.
 

Do you charge tax (GST/PST/QST) for shipments to Canada?

While we do not charge any Canadian taxes on your purchase, applicable taxes may be collected directly from you in Canada upon delivery of your package.

Can I use more than one promotion/coupon on my order?

We apologize, but we only accept one promotion/coupon code per order.  Multiple promotions cannot be combined. Of course you can combine coupons and gift cards.

I placed an order recently, and now you're offering a coupon. Can I use it on my previous order?

Unfortunately, we are unable to apply promotional discounts/coupons retroactively to previous orders.

Something I just ordered at full price is now on sale!  Can I get the sale price?

If an item you recently ordered is now on 'sale' - marked down in price, we can issue you a store credit for the price difference, as long as your previous purchase meets the following: 

  • Your order was placed within 7 days of the item(s) going on sale.
  • You purchased the item(s) at full price.  Unfortunately, we cannot offer further markdowns on sale merchandise. 

How fast do you ship?  Do you offer an express shipping option?

We ship USPS Priority Mail.  Your package will typically reach USPS the day after you place your order, and Priority Mail normally takes two days to most locations, three days to some locations without direct air service from the New York metro area.
If you need your order faster than that, please contact us, and we will try our best to work something out for you.

Is everything you sell made in the USA? 

Most of the designers we represent have their production in the USA, yet not all, and sometimes not every item from a line is made in the USA.
The lines that do produce internationally do so in a responsible manner, such as through fair trade regulation.  We applaud these lines for their roles as leaders of change in the local economies where they produce and for making great strides in supporting the global sustainability cause.

Do you monitor Order and Account Activity?

Yes, we do monitor orders and accounts for unusual and suspicious activity, fraud, or abusive practices.  In rare cases, we may contact you to confirm an order.  We also reserve the right to cancel orders and/or close accounts for illegal or abusive practices, including excessive returns.

 

LISSA the shop, LLC  -  (800) 332-7178  -  info(at)LISSAtheshop.com