Frequently Asked Questions

Can I make a change to my order? 

If you need to make a change to your order, please contact us immediately via email only at: sales(at)lissatheshop.com.  We work fast so the sooner the better. Once your order has been processed we unfortunately are unable to make any changes.

Can I add something to my recent order?

Unfortunately we cannot add items to an existing order. We do not store customer credit card information, and cannot add to an already completed transaction. Please place a new order for the item and contact us via email only at: sales(at)lissatheshop.com so we can combine shipping and refund any shipping cost from your additional order. 

How can I cancel my order?

Orders can only be cancelled before they have been processed. Once you have received your Shipping Confirmation email, unfortunately we are not able to cancel your order. To cancel your order, please contact us immediately via email only at: sales(at)lissatheshop.com. 
Canceled orders are subject to a 5% credit card processing fee. 
Why? Unfortunately, credit card companies do not refund their processing fees when a transaction is canceled or refunded. 

Why was my item/order canceled?

It is rare, but in the unlikely event that an item from your order suddenly becomes out of stock and is no longer available, you will be refunded and emailed a confirmation. Additional items from your order will still be shipped to you. 

We reserve the right to refuse service, and on rare occasion cancel complete orders due to payment or processing issues, excessive returns, fraud suspicion, etc. 

My order arrived damaged, defective, or incorrect, what do I do?

We aim to ensure ever order is delivered meeting our quality standards. If you order is received with any issues including damages or incorrect items, please report your concerns to Customer Service at: sales(at)lissatheshop.com and include the following:

  • Detailed summary of your order's issue
  • If damaged or defective, please include 1 to 2 images.
  • Please note that all defective items are subject to inspection upon receipt at our warehouse.


Do you offer 'Signature Required'?

We offer FREE Signature Required as a shipping option. During the checkout process, you can select the WITH SHIPPING REQUIRED option as an added measure for the safe delivery of your package. We encourage and expect that this option be taken if there is any history or suspicion that your package may not delivered to you safely. 

We reserve the right to ship 'Signature Required' on high value orders, during heavy delivery periods when theft is at a high, or to certain areas/zip codes where theft of delivered packages has occurred. 

Why do you not charge any sales tax anywhere in the U.S.?

We are a small business operating out of a single location in New Jersey, and the State of New Jersey does not charge sales tax on apparel.  We do not meet the thresholds of other states to be required to charge sales tax there either.

Based on the June 21, 2018 U.S. Supreme Court Ruling, we expect to be required to charge sales tax in some states going forward.
 

Do you charge tax (GST/PST/QST) for shipments to Canada?

While we do not charge any Canadian taxes on your purchase, applicable taxes may be collected directly from you in Canada upon delivery of your package.

Can I use more than one promotion/coupon on my order?

We apologize, but we only accept one promotion/coupon code per order.  Multiple promotions cannot be combined. Of course you can combine coupons and gift cards.

I placed an order recently, and now you're offering a promotion code. Can I use it on my previous order?

Unfortunately, we are unable to apply promotional discount codes/coupons retroactively to previous orders.

Something I just ordered at full price is now on sale!  Can I get the sale price?

If an item you recently ordered is now on 'sale', marked down in price, we can issue you a store credit for the price difference as long as your previous purchase meets the following: 

  • Your order was placed within 7 days of the item(s) going on sale.
  • You purchased the item(s) at full price.  Unfortunately, we cannot offer further markdowns on sale merchandise. 


How fast do you ship?  Do you offer an express shipping option?

We ship via USPS Priority Mail and UPS Ground.  Your package will typically reach the shipping carrier the day after you place your order, and is in transit 2-4  days to most locations. Please expect additional delays in unusual circumstances, e.g. supply chain uncertainty, holidays, postal strike, etc.

If you need your order faster than that, please contact us and we will try our best to work something out for you. However, please understand shipping speeds are out of our control and never guaranteed. 

Do you monitor Order and Account Activity?

Yes, we do monitor orders and accounts for unusual and suspicious activity, fraud, or abusive practices.  In rare cases, we may contact you to confirm an order.  We also reserve the right to cancel orders and/or close accounts for illegal or abusive practices, including excessive returns.


For customer service inquiries, please email us only at: sales@lissatheshop.com. Our social media platforms are for advertising only and not used for customer service assistance.