If you need to make a change to your order, please contact us immediately via email only at: firstname.lastname@example.org. We work fast so the sooner the better.
Once your order has been processed we unfortunately are unable to make any changes.
Unfortunately we cannot add items to an existing order. We do not store customer credit card information, and cannot add to an already completed transaction.
Please place a new order for the item and contact us via email only at: email@example.com so we can combine shipping and refund any shipping cost from your additional order.
Orders can only be cancelled before they have begun processing. To cancel your order, please contact us immediately via email only at: firstname.lastname@example.org.
Once you have received your Shipping Confirmation email, unfortunately we are not able to cancel your order.
Please be aware that canceled orders are subject to a 5% credit card processing fee. Unfortunately, credit card companies no longer refund their processing fees when a transaction is canceled or refunded.
We can combine two orders and refund shipping fee/s only if your orders have not already begun processing and provided that the combined total of both orders qualify for free shipping.
If you are traveling and will not be home to receive your recent order, upon request we can hold your shipment for up to 5 business days. On the sixth day your order will be sent.
If you need your package held any longer than this, you can file a HOLD MAIL service with your local USPS & UPS carriers.
*Please be reminded that our return policy has deadlines based on order receipt date, as documented by shipment tracking.
It is rare, but in the unlikely event that an item from your order suddenly becomes out of stock and is no longer available, you will be refunded and emailed a confirmation. Any additional items on your order will be fulfilled and shipped to you.
Abusive Shopping Behaviors: We reserve the right to refuse service and/or cancel orders for abusive shopping behaviors such as: excessive returns, fraud suspicion, disrespectful communication, etc.
If your order was cancelled due to abusive shopping behavior, you will receive an email notification from us to terminate shopping privileges. Should you place another order with us, it will be cancelled and refunded minus a 5% processing fee.
Yes, we do monitor orders and accounts for unusual and suspicious activity, fraud, or abusive practices. In rare cases, we may contact you to confirm an order.
We also reserve the right to cancel orders and/or close accounts for illegal or abusive practices, including excessive returns.
SHIPPING & DELIVERY
We aim to ensure that every order is delivered meeting our quality standards.
Please inspect your item/s upon receipt, before removing tags, washing and/or wearing, and notify us immediately if you find any damages or incorrect items. Unfortunately, after a garment has been altered, see below, we are unable to accept a damaged return.
Report your concerns to Customer Service at: email@example.com and include the following:
- Detailed summary of your order's issue.
- If damaged or defective, please include 1 to 2 images.
- Please note that all defective items are subject to inspection upon receipt at our warehouse, and refusal if not abiding by our return policy.
NOTE: All items must be returned in their original, unaltered and immediately salable condition: not worn, washed, ironed or dry-cleaned. Items/s must be free of stains, stretch marks, body markings, hair, smoke, perfumes and pet allergens with all original tags and accessories (such as belts, straps, brooches, buttons, etc.) attached.
We offer FREE Signature Required as a shipping option. During the checkout process, you can select the WITH SHIPPING REQUIRED option as an added measure for the safe delivery of your package. We encourage and expect that this option be taken if there is any history or suspicion that your package may not be delivered to you safely.
We reserve the right to ship 'Signature Required' on high value orders, during heavy delivery periods when theft is at a high, or to certain areas/zip codes where theft of delivered packages has occurred.
We ship via USPS Priority Mail and UPS Ground. Your package will typically reach the shipping carrier the day after you place your order, and is in transit 2-4 days to most locations. Please expect additional delays in unusual circumstances, e.g. supply chain uncertainty, holidays, postal strike, etc.
If you need your order faster than that, please contact us and we will try our best to work something out for you. However, please understand shipping speeds are out of our control and never guaranteed.
While we do not charge any Canadian taxes on your purchase, applicable taxes may be collected directly from you in Canada upon delivery of your package.
SALES & PROMOTIONS
We apologize, but we only accept one promotion/coupon code per order. Multiple promotions cannot be combined. Of course you can combine coupons and gift cards.
We can, but please understand that we reserve the right to retain up to a 5% credit card processing fee on the refund. Credit card companies do not refund the transaction fees to retailers on customer refunds.
Unfortunately, we are unable to apply promotional discount codes/coupons retroactively to orders placed before the promotion was active.
If an item you recently ordered at full price is now on marked down and on 'sale', we can issue you a store credit for the price difference as long as your previous purchase meets the following:
- Your order was placed within 7 days of the item(s) going on sale.
- You purchased the item(s) at full price.
Unfortunately, we cannot offer price adjustments on sale merchandise when marked down further.