Returns & Exchanges
I’m not happy if you’re not happy!
If something is not right with your order (i.e.: shipping error) please email me at: sales(at)lissatheshop.com, and I’ll do my best to make it right for you.
Please review the Returns and Exchanges Policy below, and feel free to contact me for assistance. Thank you!
What can be returned or exchanged?
- All Items are eligible for return/exchange/store credit within 30 days of receipt, unless marked "Final Sale". *See return eligibility chart below.
- Preferred shipping address for Returns/Exchanges (via USPS) is:
LISSA the shop, LLC
P.O. Box 45
Convent Station, NJ 07961-0045
- For Returns/Exchanges via UPS/FedEx, please email: returns(at)LISSAtheshop.com for alternate shipping street address.
- All items must be returned in their original, unworn, unwashed/dry-cleaned, smoke and pet allergen free condition, with all original tags and accessories (such as belts, straps, brooches, etc.) attached.
- All returned or exchanged items will be inspected, and LISSA the shop reserves the right to deny or refuse a full refund based on the returned condition.
- Items that are clearly marked “Final Sale” are not returnable, regardless of receipt date. All of our items are new, with tags, and unworn. However some may be from our retail store and may have absorbed slight scents and/or signs of life from the store - but nothing a little bit of love won't take care of.
- Unfortunately, Gift Cards are not returnable or refundable for cash.
How does a return or exchange work?
- Download our Returns & Exchanges Form here: Returns & Exchange Form
- For exchanges of items for size, color, or items of equal price, please fill out form on reverse and be sure to indicate your desired item in the “Exchange For” box. Exchanges will be processed and sent out when we receive your package. If we are out of stock of the item you select for your exchange, a refund will be issued to the original form of payment. You will receive a confirmation email with the tracking number.
- If timing is critical for your exchange, please make a new purchase and send your item back as a return for refund. Let us know, and we will refund shipping on your exchange purchase! email: sales(at)lissatheshop.com
- If we receive items that do not fall within our specified criteria listed here, we will contact you at the email on your order. You will have 30 days to arrange pick up after which items will be considered abandoned and donated.
- LISSA the shop reserves the right to deduct up to 10% restocking fee from any return of items with free shipping.
- Exchanges will be shipped, free of charge (USPS Priority Mail) within 3 business days of receipt of the return item.
- Refunds will be issued back to the original form of payment, unless you specify store credit. *Remember to specify 'Store Credit' for any items you may have received as gifts, as it is often not possible for us to see that it was a gift when the return or exchange is processed.
- Promotional savings will be deducted from refunds.
- Original and return shipping fees are non-refundable. LISSA the shop is not responsible for lost return packages, so shipping insurance and tracking are strongly encouraged.
- Refusing delivery is not an acceptable way to return an item. Refused packages will be treated as unauthorized returns and will be charged 20% restocking fee, plus double shipping, as the carrier charges us both ways.
- Of course, if the return or exchange is due to an error on our part (such as wrong item/size/color), we will pay all shipping costs related to your return or exchange.