Missing Packages - How To Proceed

Help!  My package shows "delivered" but I can't find it!

To help you manage the safe receipt of your order, we offer the option to ship with FREE Signature Required status. Should you live in an area with a possibility of delivery misshaps, we expect that you will take advantage of this extra level of security offered to you free of charge. You can opt-in to Signature Required during checkout. To make it easy, all you have to do is check a box! 

We keep you aware of the status of your order with multiple emails/texts. We send out 3 email notifications, and the option to receive notifications via text, to alert you to when your packages should arrive so you can manage a safe delivery; a Shipping Confirmation with the USPS Tracking Number, another when USPS has the shipment actively out for delivery, and a third email confirming that the package has been delivered.

Should the unforeseen event occur that your package shows "delivered" with USPS tracking, yet you cannot locate it, please proceed as follows:

  1. Look around your house for alternate delivery locations. Postal carriers may leave packages in alternate "safe" spots if they feel a package is at risk for theft.

  2. Ask your neighbors, perhaps your package was left with them in error.

  3. Contact your local post office with your tracking number for more information (see your Shipping Confirmation email with your tracking number). In some instances a package is scanned as "delivered" prior to actual delivery. Contact your local post office (preferable to calling the national 1-800 number) so they can help identify if this is the case and give you updated information, as they are the agents familiar with the individual local logistics of delivery to your area. The post office may be holding the package for pick-up for whatever reason. They can also do a "GPS scan" investigation for the exact delivery location and time, and contact your specific postal carrier for more information. 

As per our Shipping Policy published on our web site, the carrier’s delivery confirmation (USPS Tracking) serves as our proof of delivery.  Unfortunately, we are unable to accept responsibility for missing or lost packages after they have been delivered.

For more information, contact us via email only at: sales@lissatheshop.com