Help! My package shows "delivered" but I can't find it!
To help you manage the safe receipt of your order, we offer the option to ship with FREE Signature Required status. Should you live in an area with a possibility of delivery misshaps, we expect that you will take advantage of this extra level of security offered to you free of charge. You can opt-in to Signature Required during checkout. To make it easy, all you have to do is check a box!
We keep you aware of the status of your order with multiple emails/texts. We send out 3 email notifications, and the option to receive notifications via text, to alert you to when your packages should arrive so you can manage a safe delivery; a Shipping Confirmation with the USPS Tracking Number, another when USPS has the shipment actively out for delivery, and a third email confirming that the package has been delivered.
Should the unforeseen event occur that your tracking shows "delivered" yet you cannot locate it, please proceed as follows:
Look around your house for alternate delivery locations. Your package may be inside your mailbox. Carriers may leave packages in alternate "safe" spots if they feel a package is at risk for theft.
Ask your neighbors, perhaps your package was left with them in error.
Contact your shipping carrier with your tracking number for more information (see your Shipping Confirmation email with your tracking number).
Many times a missing delivery is misplaced or redirected to a local access point for secure pickup.
Additionally, on occasion a package is scanned as "delivered" prior to being dropped off. Usually this gets resolved within the next 1-2 business days.
If your carrier is USPS, contact your local post office (preferable to calling the national 1-800 number) for updated and detailed information as they are the agents familiar with the particulars of delivery in your area.
As per the Shipping Policy published on our web site, the carrier’s delivery confirmation (USPS Tracking) serves as our proof of delivery. Unfortunately, we are unable to accept responsibility for packages that have been delivered to you, but was then stolen from you because it could not be left in a safe place. Please use the free Signature Required option.
For more information, contact us via email only at: firstname.lastname@example.org.